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Find a Location

Contact Us

How Can We Help You?

 

We're here to support your financial journey. Whether you have questions, feedback, or need help with your account, there are many ways to get in touch.

Visit or Mail Us

Physical Address:
1400 Independence Ave SW
Room SM2
Washington, DC 20250

Mailing Address:
P.O. Box 2225
Merrifield, VA 22116-9998

Find a Location

Call or Fax

24/7 Member Services:
(202) 479-2270 / (800) 368-3552

Fax:
(202) 479-3877

Loans by Phone:
(888) 451-5626

Mortgage Assistance:
(703) 425-8302

Automated Services

Telephone Banking:
(202) 479-2270 / (800) 368-3552 — Option 2

Learn More

Need help fast? Use the search box on our site to browse FAQs and get answers instantly. If your question isn't listed, you can submit it directly to our team.

Note: For your privacy, please do not send personal information or account change requests via email. Log in to Online Banking for secure access to forms and messages.