New Telephone Banking Menu Options

On August 13, 2024, we updated our telephone banking system with voice recognition and new menu options. It is fast, convenient, and available 24 hours, 7 days a week.

You can access your AgFed accounts and loans seven days a week, including holidays, by using the keypad on your touch-tone telephone. Simply call (202) 479-2270 or (800) 368-3552 and select Option 2. Follow the step-by-step instructions on how to:

• Make balance inquiries, transfers and withdrawals
• Find out if deposits have been posted and which checks have cleared
• Activate or deactivate your debit card
• Check credit card balances
• and much, much more!

Please listen carefully when you call as the menu options have changed!

Global Commands:

• Press 8* to use Voice Response
• Press 0 for Customer Service
• Press 3* for Main Menu
• Press * to return to the previous menu
• Press 5* to Skip
• Pres # to Repeat.

Main Menu:

• Press or Say 1 for Account Balance
  • Press or Say 1 Saving
    Press or Say 2 Checking
    Press or Say 3 Share Certificate or IRA
• Press or Say 2 for Account History
  • Press or Say 1 Saving
    Press or Say 2 Checking
    Press or Say 3 Share Certificate or IRA
• Press or Say 3 for Share or Loan Withdrawals
  • Press or Say 1 Saving
    Press or Say 2 Checking
    Press or Say 3 Loan (Goal / Life Line)
• Press or Say 4 to Transfer Funds or Make a Payment
  • Press or Say 1 Transfer funds immediately
    Press or Say 2 Make immediate
    cross-member transfer
    Press or Say 3 Make immediate payment
    Press or Say 3 Share Certificate or IRA
• Press or Say 5 for Card Services
  • Press or Say 1 Activate a card
    Press or Say 2 Deactivate or report a card
    lost or stolen
    Press or Say 3 Debit Card Service
    Press or Say 4 Credit Card Service
• Press or Say 6 for More Options
  • Press or Say 1 Stop Payment
    Press or Say 2 Change Access Code
    Press or Say 3 Credit Union Information
    Press or Say 4 Merchant Verification

Please Note: If you are using our telephone banking for the first time you’ll need to enter your member number, you will be prompted to establish an Access Code/PIN (Personal Identification Number), followed by your Social Security Number (SSN). This is the only time you will be asked to enter your SSN to verify your identity. If you’ve used our telephone banking before and you have a four (4) digit access code, you will be prompted to update your access code. Your Access Code/PIN must be between six (6) and (8) characters and cannot start with a zero (0). You'll always be asked to enter your account number and PIN for account transactions and inquiries (balances, interest, etc.). 

If you have any questions, don't hesitate to contact Member Services at 202-479-2270 or members@agfed.org.