New In-Branch Fraud Protection for Shared Branches Starting May 1st
With account takeover fraud on the rise, Shared Branch locations are adding a new ID-proofing security when accessing your account in person. This new fraud prevention measure allows our partnering credit unions to make certain it is YOU trying to access your account, not an imposter.
If you bank at one of our Shared Branch locations, beginning May 1st, a teller will be able to identify and authenticate members through a QR code and one-time passcode multi-factor authentication verification.
How it Works:
1. Scan the QR code located in the branch or visit verify.coop.org.
2. Select your credit union’s name from a drop-down list.
3. Enter your member number and the last four digits of your social security number.
4. Upload a photo of your ID.
5. Take a selfie.
Tip: Save your validation for an even quicker experience next time!
6. Show your one-time passcode to the teller (passcode is valid for 20 minutes)
If you have any questions about the new verification process, please contact us.
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